Treido is committed to digital accessibility. This statement is provided under the Bulgarian Electronic Government Act (Art. 39c) and Directive (EU) 2016/2102, which transposes EN 301 549 v3.2.1.

We target full conformance with WCAG 2.2 Level AA as required by EN 301 549 v3.2.1 (clauses 9, 10 and 11). Content is perceivable, operable, understandable, and robust.

• Keyboard navigation across every interactive element
• Semantic HTML with ARIA labels where the role is not conveyed by the tag
• Minimum 4.5:1 text contrast for body copy, 3:1 for large text
• Resize up to 200% without loss of content or functionality
• Screen reader compatibility with NVDA, JAWS, VoiceOver, and TalkBack
• prefers-reduced-motion — animations stop when the OS requests it
• Visible 3px accent focus ring on all focusable elements
• Alt text on meaningful images; decorative images carry alt=""
• Skip-to-content link on every page
• Form fields with visible labels (not placeholder-only)

• NVDA 2024.x + Firefox / Chrome on Windows
• JAWS 2024 + Chrome on Windows
• VoiceOver + Safari on macOS and iOS
• TalkBack + Chrome on Android
• Dragon NaturallySpeaking — voice navigation
• Keyboard-only (no mouse or touch)

• Automated testing with axe-core on every PR in CI
• Manual screen-reader testing before every release
• Keyboard-only navigation tests in the Playwright e2e suite
• Color contrast verification with Chrome DevTools
• Annual external audit by an accredited expert
• Last internal audit: 10 April 2026

If a feature is not accessible to you, contact us and we will provide an alternative channel — phone ordering, email support, or assisted service — within 2 business days.

If our response is unsatisfactory, you may file a complaint with the Bulgarian Consumer Protection Commission (CPC) — kzp.bg, tel. +359 700 111 22 — or with the Ombudsman of the Republic of Bulgaria — ombudsman.bg.